Returns & Refunds Policy
Last updated: 13 August 2026
Who we are
Sela Furniture (trading name of MRLINE Furniture) — Unit 10, 71 Western Road, Hockley, Birmingham, B18 7QD.
Contact: info@selafurniture.com | 07480039290
Your statutory rights
Nothing in this policy affects your legal rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Change of mind (14-day cooling-off period)
If you are a UK consumer buying online, you have 14 days from the day after delivery to cancel your order for any reason.
To cancel, email info@selafurniture.com with your order number and name. You must return the item within 14 days of notifying us.
Return condition: Furniture must be unused, in original packaging where possible, and in resaleable condition. You are responsible for return delivery costs for change-of-mind returns unless we state otherwise.
We will refund the product price within 14 days of receiving the returned item (or proof of return), using your original payment method. Original delivery charges are non-refundable for change-of-mind returns unless the item was faulty or not as described.
Faulty, damaged, or wrong items
If your furniture arrives damaged, defective, or is not what you ordered:
- Contact us within 48 hours of delivery with photos and your order number.
- Do not dispose of packaging until we advise — it may be needed for inspection or collection.
- We will arrange repair, replacement, or full refund including delivery costs, as appropriate.
Items we cannot accept for change-of-mind return
- Custom-made or bespoke items made to your specification
- Items that have been assembled, used, or damaged by the customer
- Items returned without prior authorisation (please contact us first)
How to return an item
- Email info@selafurniture.com with your order number and reason for return.
- We will provide return instructions and, where applicable, a returns reference number.
- Package the item securely to prevent damage in transit.
- Send to: Unit 10, 71 Western Road, Hockley, Birmingham, B18 7QD (or as directed by our team).
Refund processing
Approved refunds are processed within 5–10 working days of us receiving and inspecting the return. Refunds go to your original payment method.
Cancellations before dispatch
If you cancel before your order has been dispatched, we will refund you in full within 5 working days.
Exchanges
We can exchange items for a different model or colour subject to availability. Contact us at info@selafurniture.com.
Need help?
Call 07480039290 or email info@selafurniture.com.